Question 1

What payment methods do you accept?

Accepted Answer

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Question 2

Where is my refund?

Accepted Answer

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch with our customer care team about your refund. We'll contact you by email to let you know when your refund has been processed.

Question 3

Can I place an order without creating an account?

Accepted Answer

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you'd like to check your order history and have your shopping basket items and payment details saved for next time. It's quick and easy to create an account. Just visit Account Login and follow the instructions on-screen.

Question 4

Where is my order confirmation?

Accepted Answer

This is automatically sent to your email address when you place an order. If you haven't received your order confirmation within 24 hours, please get in touch at hi@mbspiritlife.com just in case there's a problem with your order. Please check your mailbox's spam or junk folder before contacting us in case the order confirmation has been diverted there.

Question 5

Why has my order been canceled?

Accepted Answer

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

Question 6

How do I cancel my order?

Accepted Answer

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via email at hi@mbspiritlife.com, we may be able to cancel your order before it's processed. If not, we'll despatch your order and then you can return it to us if you wish upon receiving it.

Question 7

Can I alter my order?

Accepted Answer

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Question 8

When will my order arrive?

Accepted Answer

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Question 9

Can I track my order?

Accepted Answer

Yes. We'll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you'll receive a tracking reference which you can use to check the progress of your order online.

Question 10

Can I return or exchange an item?

Accepted Answer

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.

Question 11

How do I return an item?

Accepted Answer

Please contact our customer service team via hi@mbspiritlife.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

Question 12

What do I do if I lose my return note?

Accepted Answer

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

Question 13

My order has arrived but it’s not as I expected. What can I do?

Accepted Answer

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer care team via hi@mbspiritlife.com with the details. We'll respond within 48 hours. If you just don't like the product for any reason, we'll gladly accept it back as a return, providing it's in &ldquo;as new&rdquo; condition, in its original packaging with all labels attached.

Question 14

How long does it take to return an item?

Accepted Answer

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

FAQ

Payment

What payment methods do you accept?

Where is my refund?

Ordering and delivery

Can I place an order without creating an account?

Where is my order confirmation?

Why has my order been canceled?

How do I cancel my order?

Can I alter my order?

When will my order arrive?

Can I track my order?

Returns

Can I return or exchange an item?

How do I return an item?

What do I do if I lose my return note?

My order has arrived but it’s not as I expected. What can I do?

How long does it take to return an item?

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FAQ

Payment

What payment methods do you accept?

Where is my refund?

Ordering and delivery

Can I place an order without creating an account?

Where is my order confirmation?

Why has my order been canceled?

How do I cancel my order?

Can I alter my order?

When will my order arrive?

Can I track my order?

Returns

Can I return or exchange an item?

How do I return an item?

What do I do if I lose my return note?

My order has arrived but it’s not as I expected. What can I do?

How long does it take to return an item?

Site-wide EARLY BIRD promotion